Keeping track of your balance is essential for managing your data, calls, and text services with TM (Touch Mobile), a popular mobile provider in the Philippines under Globe Telecom. This guide will walk you through all the ways you can check your TM balance in 2024, along with tips for troubleshooting, helpful commands, and answers to common questions.
1. Why Checking Your TM Balance is Important
Control Your Usage: Knowing your balance helps you avoid unexpected deductions or running out of load when you need it most.
Track Expiry Dates: Some TM rewards and packages have specific validity periods. Checking your balance also lets you see when these expire.
Budget Your Spending: TM offers various affordable promo packages, and keeping track of your balance allows you to manage your expenses better.
2. Methods to Check Your TM Balance in 2024
Method 1: Using USSD Code
Steps to Follow
- Step 1: Open the dialer app on your mobile phone.
- Step 2: Dial *143# and press the call button.
- Step 3: A menu will appear on your screen. Select Balance Inquiry (usually option 2).
- Step 4: Follow the prompts until you see your current load balance on the screen.
Advantages of Using USSD Code
- Quick and doesn’t require an internet connection.
- Available on both basic and smartphones.
Method 2: Checking Balance via SMS
Steps to Check Balance by SMS
- Step 1: Open your SMS app.
- Step 2: Type BAL and send it to 808.
- Step 3: You will receive an SMS showing your current balance, including any promo subscriptions and expiration details.
Benefits of SMS Method
- It’s simple and requires no additional app.
- Useful if you’re in an area with limited data connectivity.
Method 3: Using the GlobeOne App
Steps to Check Balance Using GlobeOne
- Step 1: Download and install the GlobeOne app from Google Play Store or Apple App Store.
- Step 2: Open the app and register or log in with your TM number.
- Step 3: On the home screen, you will see your account details, including your balance, promo subscriptions, and expiry dates.
Advantages of GlobeOne App
- Provides a detailed overview of all balances, including data, calls, and texts.
- Allows easy access to TM promos and lets you subscribe to new offers directly.
Method 4: Visiting the TM Website
Steps to Check Balance Online
- Step 1: Go to the Globe Telecom website on your browser.
- Step 2: Log in with your TM number and account password.
- Step 3: After logging in, navigate to the balance section to view your remaining balance and promo details.
Advantages of the Website Method
- Convenient if you’re already online and want a quick check without using a mobile device.
- Useful for viewing more detailed account information.
Method 5: Call TM Customer Service
Steps to Inquire Balance via Customer Service
- Step 1: Dial 808 from your TM number.
- Step 2: Follow the prompts to speak with a customer service agent.
- Step 3: Ask the representative to provide your current balance.
Why Call Customer Service?
- Helpful if you have specific questions regarding your balance or if other methods aren’t working.
- Available anytime, though wait times may vary.
- How to Check Remaining Data Balance on TM SIM If you’re subscribed to a TM data package and want to know how much data you have left, follow these steps:
Dialing a Code
- Step 1: Dial *143# and choose Balance Inquiry.
- Step 2: Select the option to view data balance.
Using GlobeOne App
Open the GlobeOne app, and the home screen will display your remaining data along with the expiration date.
SMS Inquiry
Type DATA BAL and send it to 808. TM will send a reply with your remaining data balance and validity.
4. How to Check TM Promo Balance
If you’re subscribed to specific TM promos like GoSAKTO, FB10, or other combo plans, here’s how to check the remaining balance:
*Via 143
Dial *143# and look for the My Account or Promo Balance option to see your promo balance and expiry date.
SMS Inquiry
Type BAL PROMO and send it to 808. You’ll receive an SMS with your promo balance, including texts, calls, and data.
5. Common Issues When Checking TM Balance and Solutions
Balance Inquiry Not Working
Solution: Restart your phone and try again. Sometimes network issues can interfere with USSD codes.
GlobeOne App Not Loading
Solution: Make sure you’re using the latest version of the app. Clear the cache in your app settings or reinstall if needed.
No Response from SMS Requests
Solution: Ensure you have enough load to send SMS. Alternatively, switch to a different method if SMS isn’t responding.
6. Tips for Managing Your TM Balance Efficiently
Regularly Check Balance
Make it a habit to check your balance frequently, especially if you use data packages or promos that have specific validity.
Keep Track of Promo Expiry Dates
TM promo packages expire after a set period. Knowing the expiry dates helps you avoid unexpected disconnections.
Use GlobeOne App for Comprehensive Account Management
The GlobeOne app provides a holistic view of all your balances, making it easy to manage data, calls, and text.
Set Reminders for Recharges
If you rely on TM load for daily communication, set a reminder to recharge before running out.
7. FAQs About Checking Balance in TM
How Often Should I Check My TM Balance?
It’s a good idea to check your balance at least once a week or before subscribing to a new promo to ensure you have enough load.
Do I Need an Internet Connection to Check My Balance?
Some methods, like USSD codes and SMS, don’t require internet. However, using the GlobeOne app does require data or Wi-Fi.
Is There a Fee for Checking My TM Balance?
Most balance inquiry methods are free of charge. However, double-check with TM for any updates to avoid surprises.
Can I Check My TM Balance While Roaming?
Yes, but some methods may not work internationally. Using the GlobeOne app or contacting customer service online may be your best options.
Conclusion
Knowing how to check your TM balance is essential for managing your mobile usage and budget. With various methods available, including USSD codes, SMS, and the GlobeOne app, TM users can easily keep track of their balance and promos. By staying on top of your balance, you can avoid service interruptions and get the most out of your TM subscription.
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