How to Optimize Front Office Staffing for Better Customer Experience?

Hi everyone,

I’m looking for advice on how to improve efficiency and customer satisfaction in our hotel’s reception area. We’ve been facing challenges with scheduling, workload balance, and training.

In particular, I’m curious about best practices for front office staffing and how to determine the right number of staff per shift while keeping them motivated and well trained.

Also, how can technology or cross training help reduce downtime during off peak hours? Any insights or proven strategies from your experience would be greatly appreciated.

Thanks in advance for your suggestions and ideas!