In this transition, did you keep a copy of the old docs available or just replace it in situ? I feel like even poorly written docs being removed might bother some people who had been using them long enough to decode what was in them
Hey @callumreid
I know we answered it live, but I'll leave a short summary here too, we did keep an archive of the old pages while we were redoing all of them, and used analytics to see what the usage was of the old pages. Once we knew they were not being used, we also announced their deprecation and removed them from the customer facing portal and made sure the new pages had all the information up to date, hope this helps!
In this transition, did you keep a copy of the old docs available or just replace it in situ? I feel like even poorly written docs being removed might bother some people who had been using them long enough to decode what was in them
Hey @callumreid I know we answered it live, but I'll leave a short summary here too, we did keep an archive of the old pages while we were redoing all of them, and used analytics to see what the usage was of the old pages. Once we knew they were not being used, we also announced their deprecation and removed them from the customer facing portal and made sure the new pages had all the information up to date, hope this helps!
That is such a sensible solution, thank you!