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Dorian Sabitov
Dorian Sabitov

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Top Salesforce AgentExchange Apps May 2025

#appreviews #blog

Introduction: What’s Really Happening with Salesforce AI Apps in May

In March 2025, Salesforce launched AgentExchange, a dedicated section of AppExchange focused on apps powered by artificial intelligence and built to run inside the Salesforce platform. Right away, interest was high. Businesses began exploring agentforce apps to automate tasks, support their sales teams, and improve customer service without needing extra platforms or manual work.

By April, the number of apps grew from 55 to 80 , with many focused on areas like sales automation, productivity, and messaging. We explained that early growth in detail in our AgentExchange April research, showing how teams were quick to try out new Salesforce AI tools.

Now it’s May. The total number of apps reached 83 , which shows smaller growth, but the story is not just about the numbers. In fact, 9 apps were removed from the agentforce section, while 14 new ones were added. These changes suggest that the marketplace is becoming more focused. Instead of listing every app that uses AI, AgentExchange is shifting toward agentforce solutions that deliver clearer value inside Salesforce.

If you didn’t catch the launch details, our AgentExchange March research outlines how the platform started, which categories took the lead, and why so many businesses jumped in early.

In this May update, we’ll look at how the numbers have changed since April, how app categories are shifting, and which new Salesforce AI apps are worth checking out. These include tools built with Salesforce AI bots, voice automation, and AI-driven document generation.

We’ll also connect some of these insights with broader data across AppExchange. You can find those trends in our AppExchange apps statistics overview, which tracks category growth and developer activity across the full marketplace.

Let’s begin with how AgentExchange changed between April and May, and what the latest numbers tell us about what’s working and what’s not.

How AgentExchange Changed from April to May 2025

After a big jump in April, May brought slower but more focused changes on AgentExchange Salesforce. The number of apps increased slightly from 80 to 83, but what really stands out is the shift in direction. Nine apps were removed from the agentforce section, and 14 new ones were added. These were not recycled listings, most had no reviews, which suggests they were actual product launches, not just marketing updates.

Top Salesforce AgentExchange Apps May 2025

This reflects how AgentForce solutions are maturing. April was all about fast testing and early adoption. By May, teams were becoming more selective, keeping what works and moving away from apps that don’t deliver. Many businesses are now focused on agentforce apps that help with everyday work inside Salesforce, not just tools that sound interesting on paper.

*Based on the data from AgentExchange collected in May 2025

While the app count increased, the number of unique developers went down slightly. This might mean fewer new developers entered the space, or that some chose to remove or revise their app listings. Either way, it shows that the marketplace is shifting from rapid growth to more thoughtful development. You can explore broader trends across the ecosystem in the AppExchange apps statistics report here.

*Based on the data from AgentExchange collected in May 2025

Key Facts About AgentExchange Apps – May 2025

Overview

Total Apps Available: 83

Total App Developers: 71

AgentExchange continued to grow in May, but at a slower pace than the previous month. The number of listed apps increased from 80 to 83, showing a modest 3.75% rise. Meanwhile, the number of developers slightly declined from 73 to 71, suggesting a cleanup or reorganization of existing agentforce apps rather than a surge of new entries.

Even with smaller growth, the platform is showing signs of maturity. Some apps were removed from the agentforce section, and several new ones appeared. Many of these are real Salesforce AI applications built to automate processes and improve workflows directly inside Salesforce.

Top 3 Categories by App Count:

  • Sales – 29 apps (down from 33 in April)
  • Productivity – 15 apps (no change)
  • Finance – 11 apps (up from 8 in April)

Sales apps are still the largest category, but the slight drop suggests companies are becoming more selective. Finance apps grew by 37.5%, which shows a growing interest in Salesforce AI tools that support financial planning, billing, and forecasting. Productivity tools remain stable, continuing to play a key role in helping teams automate everyday tasks.

Other Categories:

  • Analytics – 6 apps (up from 5 in April)
  • Customer Service – 5 apps (no change)
  • Marketing – 4 apps (down from 5)
  • Collaboration – 1 app (no change)
  • ERP (Enterprise Resource Planning) – 1 app (no change)
  • IT & Administration – 0 apps
  • Commerce – 0 apps
  • Uncategorized/Other – 11 apps (up from 7)

The increase in analytics apps shows that more teams are using data to support decisions and forecast outcomes with the help of Salesforce AI bots. Finance and analytics apps now represent more than a quarter of the platform’s growth in May, a clear sign that Agentforce solutions are expanding into areas beyond sales and service.

Uncategorized tools also jumped again, going from 7 to 11. These include multi-use Salesforce AI apps that combine workflows, data actions, and AI agents in ways that don’t fit neatly into a single category.

*Based on the data from AgentExchange collected in May 2025

How We Picked the Best Agentforce Apps in May 2025

With new agentforce apps being added to AgentExchange Salesforce each month, it can be difficult to figure out which ones are actually useful. Some focus on sales automation, others help with quoting, document workflows, or communication tasks. In May, we saw more Salesforce AI applications designed to solve real business problems inside the CRM.

To narrow it down, we used the same five practical criteria that guided our previous selections. Each app on this list meets several or all of the following standards.

Seamless Salesforce Integration

The best apps do not require additional tools or systems. They run natively inside Salesforce, connecting with standard objects, fields, and workflows. Whether your team uses Sales Cloud, Service Cloud, or Experience Cloud, these apps work directly in the platform and feel like a natural part of the CRM.

Proven AI Capabilities

Agentforce solutions need to do more than send notifications or trigger basic automation. The strongest apps use AI to make decisions, create personalized content, or predict outcomes. This includes tools with natural language understanding, intelligent quote creation, or optimized message delivery based on timing and context.

Real Use Cases, Even If No Reviews Yet

Since this section of AppExchange is still new, many Salesforce AI apps do not yet have user reviews. Instead of skipping them, we focused on whether the apps offer clear and useful functionality. If an app helps generate documents, support customer questions, or reduce manual input, it earned a closer look.

Flexibility and Admin Control

A good Salesforce AI tool should adapt to different business needs. That means giving admins the ability to customize automation rules, change workflows, or adjust how AI behaves for different users or teams. Flexible setup options and support for standard Salesforce configurations made a difference.

Strong Security and Compliance

These apps often handle sensitive business and customer data. That is why every app we selected meets Salesforce’s security requirements and follows industry standards. Apps built for finance, healthcare, or public service often highlight compliance features like HIPAA or SOC 2, making them suitable for strict environments.

Up next, we will walk through the most promising agentforce apps from May 2025. These apps were selected for their real-world impact, focus on automation, and ability to help Salesforce teams work faster and more accurately.

Let’s begin with the first app on this month’s list:

1. Unaric User Analytics – User Engagement Analytics | Adoption Dashboards

Unaric User Analytics – User Engagement Analytics Adoption Dashboards

Overview

Unaric User Analytics (formerly Improved Usage Tracker) is a 100% native Salesforce solution designed to provide real-time insights into how users interact with Salesforce. With no browser extensions or third-party scripts, it helps teams measure adoption across Sales Cloud, Service Cloud, Experience Cloud, and Salesforce Mobile, all with the data securely stored in your Salesforce org.

Whether you’re driving a new rollout or improving training initiatives, this tool lets you see which pages, flows, and dashboards are being used, and by whom. It enables you to spot power users, support lagging teams, and make smarter enablement decisions based on role, profile, or department.

It’s particularly valuable for digital adoption leads, Salesforce admins, and training managers who want to base decisions on real engagement data.

Key Features

  • Real-Time User Tracking – Instantly see how users interact with Salesforce, including flows, reports, subpages, and dashboards.
  • Role & Department-Based Insights – Filter and segment usage by roles, profiles, departments, and locations for targeted training and communication.
  • Experience Cloud and Mobile Compatible – Track interactions across community portals and mobile users in one place.
  • Identify Usage Gaps & Champions – Highlight your top performers and detect where users need more support.
  • Secure and Native – No browser extensions required. All usage data is kept within your Salesforce environment.
  • Free to Use – Unlimited usage with 7-day retention on the free plan. The optional upgrade adds advanced analytics and in-app nudges.

Benefits for Teams

  • Improve Salesforce Adoption – Identify underused areas and tailor enablement efforts.
  • Optimize Admin Resources – Know exactly where help is needed and when it’s time to clean up unused components.
  • Boost Productivity – Understand usage trends and adjust your internal processes or UI layouts accordingly.
  • Plan System Maintenance Better – Use quiet time data to schedule updates and minimize disruptions.
  • Extend with In-App Guidance – Add the Unaric Guide extension for nudges, alerts, and contextual support powered by your user data.

Pricing & Ratings

Unaric User Analytics helps you move beyond assumptions by turning actual user behavior into insights, all from within Salesforce. Whether you’re supporting a nonprofit rollout or managing a complex enterprise deployment, it gives you the visibility to act smarter and faster.

2. Coveo for Agentforce | Knowledge Retrieval for Self-Service and Case Resolution

Coveo for Agentforce Knowledge Retrieval for Self-Service and Case Resolution

Overview

Coveo for Agentforce is an AI-powered knowledge retrieval solution designed to improve customer support, internal service, and case resolution inside Salesforce. Built for Service Cloud and Experience Cloud, it connects Agentforce with enterprise-level content sources to deliver fast, secure, and highly relevant answers.

Using Salesforce AI tools, teams can index and access large volumes of documents, prevent AI hallucinations, and surface accurate answers based on real, trusted content. It’s built to scale across industries with complex knowledge needs, such as financial services, high tech, and manufacturing.

Ideal for companies managing unstructured data and large support libraries, Coveo for Agentforce brings enterprise knowledge directly into Salesforce with speed, precision, and control.

Key Features

  • Secure Knowledge Indexing – Index content from multiple sources using out-of-the-box connectors, while maintaining document-level access controls.
  • Real-Time Content Updates – Keep content current with real-time indexing that updates what Agentforce can access.
  • AI-Powered Relevance – Understands user intent and context to serve up the most accurate and helpful answers.
  • Fast Answer Retrieval – Uses a dedicated API to return results quickly, improving customer and agent response time.
  • Support for Large-Scale Data – Efficiently manages over 1 million unstructured documents without high processing costs.
  • Developer-Friendly Setup – Simplifies pipeline management and enables fast deployment into advanced AI workflows.

Benefits for Teams

  • Improved Self-Service and Agent Support – Helps customers and agents find the right answers faster using real-time, verified knowledge.
  • Faster Case Resolution – Equips support teams with contextual answers during live service interactions.
  • Reduced Support Volume – Cuts down on escalations by enabling users to solve problems on their own.
  • Consistent, Trusted AI Output – Prevents AI-generated errors by grounding responses in secure enterprise content.
  • Lower Maintenance Costs – Removes the need to build and maintain complex internal search pipelines.

Pricing & Ratings

Coveo for Agentforce is a strong option for businesses that want to power Agentforce with secure, scalable, and AI-driven knowledge retrieval to improve service quality and lower operational costs.

3. Guided Product Finder – Composable Storefront by OSF Digital

Guided Product Finder – Composable Storefront by OSF Digital

Overview

Guided Product Finder is a customizable product recommendation tool built for Salesforce B2C Commerce and compatible with Composable Storefront. It enables online merchants to guide shoppers toward the right products through interactive, shoppable quizzes that personalize the purchase experience.

Using Salesforce AI tools, the app helps reduce product returns, increase conversion rates, and simplify complex shopping decisions. Quizzes can be designed for anything from size guides to product fit and event-based recommendations, giving customers confidence and clarity during selection.

This solution is a good fit for industries such as retail, consumer goods, and automotive, offering merchants full control over the quiz experience while delivering personalized journeys for each visitor.

Key Features

  • Shoppable Quizzes – Create guided shopping experiences using four quiz flows: linear, decision-based, counting quiz, and reactive quiz formats.
  • Multi-Type Question Templates – Choose from 10 different question templates, including single, multiple, text, and numeric input.
  • Quiz Result Mapping – Display one or multiple products as results, or redirect users to a specific URL based on their answers.
  • Quiz Listing Page – Easily view, edit, and manage all quizzes in one central location within Business Manager.
  • Custom Appearance – Choose between two design themes (orange/gray and purple/white) and select from legacy or accordion templates.
  • Image-Based Answers – Add visuals to answer choices for more engaging quiz experiences.
  • Language Recognition – Quizzes adapt to the shopper’s language preference based on Storefront settings.
  • Private or Public Quizzes – Set access levels to quizzes, making them visible to selected customer groups or all users.
  • Composable Storefront Compatibility – Works with headless digital storefront architecture for flexible deployment.

Benefits for Teams

  • Improved Product Discovery – Helps shoppers quickly find the best-fit products, reducing decision fatigue and improving engagement.
  • Higher Conversion Rates – Personalized recommendations increase purchase confidence and reduce friction in the buying journey.
  • Fewer Returns – By guiding shoppers to more suitable products, merchants experience fewer mismatches and lower return rates.
  • Easy Integration with Commerce Cloud – Fully compatible with Composable Storefront, minimizing technical setup and deployment time.
  • Scalable for Multi-Site Retailers – Supports multiple websites with individualized quiz experiences and tracking.

Pricing & Ratings

Guided Product Finder is a smart choice for e-commerce brands looking to bring personalized product discovery into their storefronts. With deep flexibility and user-friendly design, it helps turn uncertain visitors into confident customers.

4. Konnect Insights for Agentforce – Real-Time Social Intelligence for Smarter Support

Konnect Insights for Agentforce – Real-Time Social Intelligence for Smarter Support

Overview

Konnect Insights for Agentforce is a free AI-powered social intelligence tool that integrates directly into Salesforce to help customer service teams deliver faster, more personalized, and more data-driven support. Built for Service Cloud and Platform Cloud, it brings omnichannel insights into the Agentforce experience.

Using Salesforce AI tools, Konnect Insights unifies data from social media, email, chat, and phone into a single customer view. Agents can quickly understand a customer’s full history, detect sentiment, and respond with precision, without jumping between systems or searching through long conversations.

This solution is ideal for companies in retail, travel, consumer goods, and hospitality, especially those looking to enhance Salesforce with real-time case summaries, AI-driven insights, and multi-channel monitoring.

Key Features

  • Omni-Channel Interaction Tracking – Unifies customer communications from social, email, phone, and other platforms directly inside Salesforce.
  • AI-Powered Case Summaries – Summarizes case history to help agents deliver personalized, timely responses.
  • Sentiment Analysis and Trend Detection – Understands customer emotion and behavior using real-time analytics across touchpoints.
  • One-Prompt Case Origin Detection – Identifies where each customer issue started with a single AI-generated insight.
  • Fully Embedded in Salesforce – Works directly within Service Cloud and Platform Cloud using native Agentforce integration.
  • Social CRM Capabilities – Merges social listening with CRM engagement to improve support workflows and brand interaction.

Benefits for Teams

  • Faster Resolution Times – Gives agents the full picture instantly, reducing time spent navigating separate channels or systems.
  • More Personalized Support – Provides rich context for every interaction, helping agents respond in a relevant and empathetic way.
  • Increased Team Efficiency – Reduces repetitive work and improves case routing with smart automation and real-time summaries.
  • Better Customer Experiences – Enables data-driven decisions that align with customer sentiment and expectations.
  • Zero Cost to Start – Offers a full feature set without requiring payment, making it accessible for teams of all sizes.

Pricing & Ratings

Konnect Insights for Agentforce is a valuable tool for support teams that want to upgrade their Salesforce environment with real-time social data, customer sentiment, and smarter case handling, without any added cost.

5. mywage Maggie – AI-Powered Payroll Agent for Staffing and Finance Teams

mywage Maggie – AI-Powered Payroll Agent for Staffing and Finance Teams

Overview

mywage Maggie is an AI-driven payroll and finance automation tool built for staffing and recruitment businesses. Running on Platform Cloud, Maggie is part of the Agentforce ecosystem and is designed to simplify payroll operations, reduce manual processing, and deliver real-time insights, all from within Salesforce.

Using Salesforce AI tools, Maggie automates routine finance tasks like payroll runs, invoicing, and back-office queries. Whether you’re a high-volume agency or a small recruitment team, this solution is built to support operational accuracy and free up time for strategic work.

Ideal for HR, finance, and operations teams, mywage Maggie helps transform traditional payroll and back-office workflows into intelligent, proactive systems with minimal setup effort.

Key Features

  • Pre-Built Agent Configuration – Maggie is ready to deploy quickly, delivering value without long implementation cycles.
  • Automated Payroll & Invoicing – Runs scheduled and on-demand payroll and billing processes with minimal manual input.
  • Smart Query Handling – Uses AI to respond to payroll-related queries and FAQs, reducing support volume.
  • Real-Time Finance Insights – Provides unified dashboards for customer, contractor, and candidate data across the organization.
  • Designed for Scale – Supports small agencies and large staffing firms with high volumes of transactions.
  • Back-Office Optimization – Streamlines finance workflows for accuracy, speed, and better compliance tracking.

Benefits for Teams

  • Faster Payroll Operations – Automates routine admin tasks, allowing teams to process payroll faster and with fewer errors.
  • Reduced Admin Load – Handles common queries and calculations, cutting down on repetitive work.
  • Better Decision-Making – Gives finance and leadership teams access to real-time data for planning and performance tracking.
  • Flexible Deployment – Designed for businesses of all sizes with minimal customization required.
  • Improved Focus on Strategy – Let teams shift energy away from manual processing toward high-impact initiatives.

Pricing & Ratings

mywage Maggie is a smart option for staffing and recruitment businesses looking to automate payroll and finance operations using Salesforce AI applications. It replaces complexity with intelligent automation, helping teams work faster and make smarter decisions.

6. NAO ERP Agentforce – Native ERP with Embedded Agentforce AI

NAO ERP Agentforce – Native ERP with Embedded Agentforce AI

Overview

NAO ERP Agentforce brings the capabilities of Agentforce AI directly into the NAO ERP environment, offering a 100% native Salesforce ERP experience enhanced by intelligent automation. Designed for Sales Cloud and compatible with Service Cloud, Marketing Cloud Account Engagement, and Experience Cloud, this solution helps businesses deliver smarter service and sales experiences using real-time AI.

Built for companies using Salesforce as their ERP backbone, NAO ERP Agentforce allows teams to embed Salesforce AI tools into customer portals, websites, and internal operations. From answering inventory queries to assisting with orders or product availability, this app delivers a flexible and scalable ERP-AI solution.

NAO ERP Agentforce is suitable for teams looking to use Salesforce AI applications across service, sales, and support, without paying for additional infrastructure or external platforms.

Key Features

  • Native Salesforce ERP Functionality – Extends NAO ERP with AI capabilities built natively on Salesforce.
  • AI for Sales and Service – Uses Agentforce AI to help agents answer product, order, or inventory questions faster.
  • Customer-Facing Chat Support – Delivers real-time AI-driven conversations through Experience Cloud and Digital Engagement.
  • Flexible Use Case Support – Enables order status tracking, stock level queries, and self-service FAQ via AI.
  • Customizable AI Agents – Configure Agentforce Service Agents to match your specific workflows and business logic.
  • Website and Portal Integration – Embed ERP AI functionality into public portals or logged-in customer experiences.

Benefits for Teams

  • Stronger Customer Experience – Offers real-time responses to service and sales queries without agent delays.
  • Faster Internal Support – Helps sales and operations teams resolve ERP-related questions inside Salesforce.
  • Zero Licensing Cost – Available free of charge, making it accessible for small and mid-sized businesses.
  • Reduced Case Volume – Supports self-service for common ERP-related questions, freeing up agent time.
  • Streamlined Operations – Keeps all data, AI, and workflows within the Salesforce platform, reducing complexity.

Pricing & Ratings

NAO ERP Agentforce is a practical option for organizations already using Salesforce as their ERP system. With built-in AI and no licensing cost, it helps businesses bring automation into everyday sales and service operations using scalable, native tools.

7. Property-Hub AI Agent – CRM and Flex Workspace Intelligence for Real Estate

Property-Hub AI Agent – CRM and Flex Workspace Intelligence for Real Estate

Overview

Property-Hub AI Agent is a specialized CRM built for commercial real estate brokers and flex workspace providers. Powered by Agentforce and running on Salesforce, it streamlines workspace discovery, tenant communication, deal tracking, and market analysis, all in one place.

Using Salesforce AI tools, Property-Hub brings automation and intelligence to key real estate workflows. Agents can access live inventory from over 35,000 flex spaces in 110+ countries, create customized proposals, and communicate across channels using integrated VOIP, WhatsApp, and SMS, all from within Salesforce.

Designed for fast-paced real estate teams, this solution delivers the tools to close deals faster, personalize the client experience, and manage flexible workspace operations at scale.

Key Features

  • Global Flex Inventory Access – Search, shortlist, and compare flex workspace listings from a global database of 35,000+ properties.
  • AI-Powered Deal Management – Automate lead rejection, deal updates, renewals, and personalized communications with advanced workflows.
  • Integrated Communication Tools – Built-in VOIP, AI call transcription, SMS, and WhatsApp for seamless tenant and partner engagement.
  • Interactive Tenant Dashboards – Share listings, book tours, and centralize all communication in one digital workspace.
  • Real-Time Proposals – Generate branded proposals in under 60 seconds with live inventory, pricing, and agent insights.
  • Customized Dashboards and Reporting – Monitor leads, performance, commissions, renewals, and client feedback with fully configurable reports.
  • Mobile Access and Drag-and-Drop App Builder – Access everything from any device and tailor your own mobile app to match team workflows.

Benefits for Teams

  • Faster Deal Closures – Match clients with the right flex space faster using live availability and AI-supported recommendations.
  • Improved Communication Flow – Centralizes interactions and gives teams a full view of the tenant journey.
  • Better Team Performance Tracking – Tracks every step of the deal process with real-time visibility into KPIs.
  • Fully Digital Tenant Experience – Removes friction from search and selection with digital dashboards, automated proposals, and instant feedback capture.
  • Scalable for Multi-Market Operations – Built to support brokers and property managers working across cities, regions, or global markets.

Pricing & Ratings

Property-Hub AI Agent is a strong solution for real estate professionals looking to modernize their CRM and manage flexible workspaces with greater speed, intelligence, and ease, all powered by Salesforce AI applications and Agentforce automation.

8. S-Docs for Agentforce – Native AI Document Generation and e-Signature

S-Docs for Agentforce – Native AI Document Generation and e-Signature

Overview

S-Docs for Agentforce brings intelligent document generation and e-signature automation into Salesforce through natural language prompts. Built natively on the Salesforce Platform and fully integrated with Agentforce, this solution allows users to create quotes, contracts, invoices, and other documents simply by asking.

Using Salesforce AI tools, teams can generate documents from any record without switching screens, clicking through templates, or handling manual formatting. It’s a secure, scalable option for organizations looking to streamline document operations and speed up business workflows.

S-Docs for Agentforce is a strong fit for sales, operations, and customer service teams that rely on timely document creation, fast approvals, and seamless integration with the Salesforce CRM.

Key Features

  • Natural Language Document Generation – Create quotes, contracts, or invoices simply by typing a request to your Agentforce AI assistant.
  • Any Record, Anywhere – Generate documents from any record across Sales Cloud, Service Cloud, or Experience Cloud without leaving the task you’re working on.
  • e-Signature Requests Included – Automatically send generated documents for signature using integrated S-Docs e-signature functionality.
  • 100 Percent Native to Salesforce – Ensures full platform security, compliance, and performance with no external data processing.
  • Dynamic Data Merging – Automatically pulls and merges Salesforce data into templates for faster, more accurate document creation.
  • Fast Deployment and Setup – Add to existing Agentforce implementations in minutes without complex configuration or third-party connections.

Benefits for Teams

  • Faster Sales and Service Responses – Eliminate delays in sending quotes, agreements, or follow-up documents.
  • Simplified Workflows – Reduce clicks and context-switching with prompt-based commands that generate and send docs on demand.
  • Improved Team Productivity – Free up time for agents and sales reps to focus on customer engagement and deal progress.
  • Secure Document Handling – Keep sensitive data protected with 100 percent native automation and platform-level permissions.
  • Scalable Across Departments – Use across sales, finance, customer service, or HR to streamline document processes company-wide.

Pricing & Ratings

S-Docs for Agentforce is a powerful tool for any team that creates documents regularly in Salesforce. With its AI-first design and no-click workflows, it helps organizations reduce friction, boost speed, and improve document accuracy at scale.

9. Solution Architect Agent Extension

Solution Architect Agent Extension

Overview

The Solution Architect Agent Extension is a free, AI-powered assistant designed to support internal Salesforce teams with real-time architecture advice, automation guidance, and strategic planning. Built for use with Agentforce, it’s especially useful for growing teams that want to improve their technical decision-making without relying solely on external consultants.

Whether your admin needs help optimizing a flow or your team is evaluating a new Salesforce product, this extension can offer expert-level suggestions instantly. From data modeling to best practice recommendations, the Solution Architect Agent helps your organization make smarter technical choices that reduce future tech debt.

It’s particularly helpful for nonprofit teams, startups, and companies that want to improve their Salesforce productivity with minimal cost.

Key Features

  • Automation Guidance for All Skill Levels – Whether you’re a junior admin or a senior developer, the agent provides suggestions you can act on right away.
  • Project Planning Support – Get outlines, implementation steps, and best practices for rolling out new features or tools.
  • Product Evaluation Kickstart – Unsure if a Salesforce add-on or module fits your needs? The architect agent helps you define requirements and evaluate fit.
  • Data Model Advice – Receive recommendations on how to design or improve your Salesforce object structure.
  • Built-In Best Practices – Every response is designed to follow Salesforce-recommended architecture patterns and avoid shortcuts that lead to tech debt.

Benefits for Teams

  • Faster Planning Cycles – Reduce research time by letting the agent propose starting points for automations, flows, or integrations.
  • Knowledge Boost for Ops Teams – Upskill junior team members and support senior staff with strategic context and reminders.
  • Consistency in Implementation – Keep your instance clean and scalable with consistent best-practice advice.
  • Saves Cost and Time – Offers a knowledge layer that reduces the need for external architecture consulting on everyday tasks.
  • Works Across Clouds – Compatible with Sales Cloud, Service Cloud, and Nonprofit Cloud environments.

Pricing & Ratings

For any Salesforce operations team working on automation or planning, this tool can serve as a smart second brain that saves time, improves outcomes, and helps deliver higher-quality solutions with less back and forth.

10. Visual Engagement for Agentforce

Visual Engagement for Agentforce

Overview

Visual Engagement for Agentforce enables Salesforce teams to start instant video calls directly from the Agentforce interface, enhancing conversations across sales and service workflows. Without switching tabs or logging into external platforms, agents can launch browser-based video sessions and share screens, accelerating support and increasing customer satisfaction.

This solution is purpose-built for complex support scenarios, technical troubleshooting, field services, and lead qualification. It allows your team to reduce onsite visits, resolve issues on the first call, and maintain high-performance metrics, all from within Salesforce.

Key Features

  • One-Click Video Escalation – Launch secure video calls with customers or prospects from the record detail page in Salesforce.
  • Real-Time Visual Collaboration – Share screens, switch cameras, and use annotations to guide conversations.
  • Native Agentforce Integration – Call logs and snapshots are attached to Salesforce records, eliminating manual tracking.
  • No App Required – Browser-based video calls with no installation for the end user.
  • Secure & GDPR-Compliant – Enterprise-grade security with customer privacy built in.
  • Apizee Pro Plan Features – Includes 10 video calls per user per month, HD streaming, screen sharing, camera switching, and SMS invites.

Benefits for Teams

  • Boost First-Call Resolution – Improve efficiency with video-assisted support and cut service visit costs.
  • Close More Deals Remotely – Use real-time visual engagement to support sales discussions and qualify leads faster.
  • Improve CX Metrics – Achieve higher customer satisfaction and faster time to resolution.
  • Streamline Field Service Operations – Reduce on-site interventions by resolving issues remotely through live video.
  • Accelerate Decisions – Use visual inputs to troubleshoot problems and move conversations forward quicker.

Pricing & Ratings

Apizee’s visual solution brings live interaction into the Agentforce ecosystem, helping service agents and sales reps connect with customers when it matters most, right at the moment complexity arises.

Wrapping Up: 10 Agentforce Apps to Know – May 2025

AgentExchange is moving from early growth to practical refinement. In May 2025, the app count rose slightly to 83, but the more important shift is in the type of tools being added. Salesforce AI apps are no longer just experimental add-ons, they’re becoming essential parts of how teams automate sales, service, finance, and admin processes directly inside Salesforce.

The 10 apps below represent the strongest use cases this month. They focus on improving productivity, reducing manual work, and delivering value inside the CRM through native integration with Salesforce and Agentforce.

1. Unaric User Analytics

Developer: Unaric

A Salesforce user adoption analytics tool that tracks real-time engagement across Sales Cloud, Service Cloud, and Experience Cloud. Helps admins and trainers understand usage patterns, identify underused components, and optimize onboarding programs.

2. Coveo for Agentforce

Developer: Coveo

A powerful Salesforce knowledge management solution that connects enterprise content with Agentforce AI. Speeds up case resolution and improves self-service by serving trusted, context-aware answers from inside Salesforce Service Cloud.

3. Guided Product Finder

Developer: OSF Digital

An e-commerce AI solution built for Salesforce Commerce Cloud. Creates shoppable product quizzes that guide customers to the right items. Useful for improving conversion rates and reducing product returns in online stores.

4. Konnect Insights for Agentforce

Developer: Konnect Insights

A Salesforce social CRM tool that brings together customer interactions from chat, email, social, and voice. Adds AI-powered case summaries and real-time sentiment analysis to help service teams respond faster and more accurately.

5. mywage Maggie

Developer: mywage

An AI finance assistant for automating payroll, invoicing, and back-office support inside Salesforce. Tailored for staffing and HR teams handling high-volume operations and looking to streamline finance processes using Salesforce AI bots.

6. NAO ERP Agentforce

Developer: NAO ERP

A native Salesforce ERP tool enhanced with Agentforce automation. Supports order management, inventory queries, and ERP self-service directly from Sales Cloud and Experience Cloud portals.

7. Property-Hub AI Agent

Developer: Property-Hub

A real estate CRM built on Salesforce for brokers and flex workspace providers. Offers global listing access, AI-powered deal workflows, built-in messaging tools (WhatsApp, SMS, VOIP), and customizable dashboards for commercial leasing.

8. S-Docs for Agentforce

Developer: S-Docs

A native Salesforce document generation app with e-signature. Uses natural language prompts to create quotes, contracts, and other documents from any record, supporting fast, accurate Salesforce document automation across departments.

9. Solution Architect Agent Extension

Developer: ApreciaX

An internal AI assistant that gives real-time Salesforce architecture advice, data model recommendations, and automation planning help. Useful for teams without dedicated architects or those scaling Salesforce quickly.

10. Visual Engagement for Agentforce

Developer: Apizee

Adds video calls and screen sharing to Salesforce for live customer or internal support. Designed for use in Salesforce Field Service, sales qualification, and remote troubleshooting workflows.

From document generation to ERP support, from real estate CRM to knowledge retrieval, these apps reflect what teams now expect from Salesforce AI integrations: fast setup, real use cases, and full compatibility with native Salesforce workflows.

If you’re building or refining your automation stack, these Agentforce apps are worth exploring. They don’t just add features, they reduce friction, improve team output, and help Salesforce work smarter in the background.

The post Top Salesforce AgentExchange Apps May 2025 first appeared on Salesforce Apps.

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