Hi everyone,
I’m exploring ways to improve our support operations and wanted to get your insights. Lately, there’s been a lot of buzz around efficiency and response time, so I’m particularly interested in customer service automation tools.
I’d love to hear which platforms or strategies you’ve found most effective for handling repetitive inquiries, integrating with existing CRM systems, and maintaining a human touch in customer interactions. Are there any pitfalls to avoid?
How do you measure ROI when implementing these tools? Any recommendations or experiences would be greatly appreciated!
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